Frequently Asked Questions
Everything you need to know about your Playful Promises shopping experience.
How do I determine the correct size for lingerie and swimwear?
We provide a comprehensive size guide on each product page that includes measurements for UK, US, and EU sizing. Since fit can vary between styles, we recommend checking your current measurements against our chart before purchasing.
What is your return policy for intimate apparel?
For hygiene reasons, we can only accept returns on items that are unworn, in their original packaging, and with all tags and hygiene seals intact. Items must be returned within 30 days of receipt.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally range from 7-14 business days. You will receive a tracking number via email once your order ships.
Are your shipping packages discreet?
Yes, all orders are shipped in plain, unbranded outer packaging to ensure your privacy. The sender name on the shipping label will appear as 'PP Group' rather than the full store name.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay in select regions.
How should I care for my delicate garments?
To maintain the quality of lace, silk, and elastic fibers, we strongly recommend hand washing your items in cold water with a gentle detergent. Always air dry and avoid using a tumble dryer.