Returns & Exchanges
We want you to feel confident and beautiful in your Playful Promises lingerie; if your fit isn't perfect, you can return unworn items with tags attached within 30 days of delivery. Please ensure all hygiene seals remain intact to be eligible for a full refund or exchange.
Start Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all labels and hygiene strips are still in place.
Ship It Back
Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized collection point.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing